What is your shipping policy?
Orders shipping to the West Coast arrive within 3-5 days
Orders shipping to the Midwest arrive within 5-7 days
Orders shipping to the east coast arrive within 7-12 days
For rush delivery we ship DHL 3-day only.
24-48 hours processing still applies whether the order ships USPS or rush.
Is the shipping insured?
Yes, all shipments are insured for full value for maximum protection for us and you.
What is your return policy?
Merchandise Return
Our merchandise is backed by a 45-day risk free guarantee. Simply email Customer Support within 45 days of purchase. Non-defective merchandise returns must also be returned within 45 days of purchase. For defective merchandise we will send out a prepaid label to the customer and they will need to call UPS to pick up the merchandis or bring the merchandise in themselves to their nearest UPS store. The prepaid labels are sent vis United States Postal Service and can take up to ten days to arrive at the customer's location. For non-defective merchandise the customer will have to pay shipping to return the merchandise. Please not that it is the CUSTOMER'S responsibility to get box dimensions and send the package back within the guaranteed time. If the item arrives after the 45-day guarantee we cannot issue a credit or exchange. No EXCEPTIONS.
Send RA request to customersupport@uniquedecorceilingtofloor.com and please include to following....
Date product was ordered
Reason for return
Customer Name
Customer Address
Product boxes and/or items that have been written on or otherwise marked will not be considered for credit or replacement.
CONDITIONS:
Non-Defective merchandis must meet the following conditions to qualify for return acceptance.
- Merchandise must be in its original minimum inner pack quantity, as shipped by Unique Decor Ceiling to Floor.
- Broken quantity inner packs are not returnable.
- Merchandise, merchandise packaging, and inner pack must bear no markings of be otherwise defaced or damaged.
- If the return is older than 45 days we CANNOT authorize a return under any circumstances, NO EXCEPTIONS.
- Please note: We do not accept refused shipments under any circumstances.
- Shipping and handling costs are NOT refunded on damaged or non-damaged merchandise, NO EXCEPTIONS.
Returns which do not meet the conditions described in this return policy will be returned and shipping cost of the return will be charged.
ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair of replacement.
The following products are under extended warranties:
Kassel 31 Day Wood Wall Clock
Kassel School House Regulator Style Clock
Kassel 31 Day Wood Table Clock
Kassel Cuckoo Clock
Kassel Black Forest Cuckoo Clock
For returning merchandise under warranty you will want to return the merchandise to the warranty address printed on the box.
ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact our customersupport@uniquedecorceilingtofloor.com withing 45 days of the date of shipment of your order, and you claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny you claim.
What is your Privacy Policy
This is the web site of uniquedecorceilingtofloor.com
Email Privacy Policy
We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.
Why did you receive an email from us?
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
How we protect your privacy
We use security measures to protect against the loss, misuse and alteration of data used by our system.
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
How can you stop receiving email from us?
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.
What are your shipping rates?
| Orders $59.99 or Less USPS |
Inside United States |
8.95 |
0.00 |
0.00 |
| Orders $60 to $100 USPS |
Inside United States |
9.95 |
0.00 |
0.00 |
| Orders $101 to $150 USPS |
Inside United States |
11.95 |
0.00 |
0.00 |
| Orders $151 to $200 USPS |
Inside United States |
24.95 |
0.00 |
0.00 |
| Orders $201 to $300 USPS |
Inside United States |
29.95 |
0.00 |
0.00 |
| Orders $301 to $400 USPS |
Inside United States |
39.95 |
0.00 |
0.00 |
| Orders $401 to $999.95 USPS |
Inside United States |
49.95 |
0.00 |
0.00 |
| DHL 3-Day Rush-Orders Less than $100 |
Inside United States |
0.00 |
24.95 |
0.00 |
| DHL 3-Day Rush-Orders $101-$199 |
Inside United States |
0.00 |
49.95 |
0.00 |
| DHL 3-Day Rush-Orders $200-$399 |
Inside United States |
0.00 |
65.95 |
0.00 |
| DHL 3-Day Rush-Orders $400-$799 |
Inside United States |
0.00 |
99.95 |
0.00 |
